Refund policy

At StadiumLab, every display is carefully prepared to order. We want you to be completely satisfied with your purchase, and we stand behind the quality of every product we ship.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be:

  • In the same condition in which it was received
  • Unused and free from damage caused after delivery
  • Returned in its original packaging with all included accessories

Because our products are made to order, returns requested for personal preference or change of mind may be subject to review.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please include your order number and clear photos or videos showing the issue.

Once verified, we will arrange a replacement or refund at no additional cost to you.

Refunds

Once your approved return has been received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and display the refund.

Order Cancellations

We begin processing made-to-order products quickly after an order is placed.

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate the request, but cancellation cannot be guaranteed once production or fulfillment has begun.

Non-Returnable Items

The following may not be eligible for return:

  • Items damaged through misuse or improper handling
  • Items returned without their original packaging or included parts
  • Personalized or specially customized products, unless damaged or defective
  • Items returned outside the return period

Return Shipping

If the product is damaged, defective, or incorrect due to our error, we will cover the applicable replacement or return costs.

For other approved returns, return shipping costs may be the responsibility of the customer.

Contact Us

If you have any questions regarding a return, refund, damaged order, or cancellation, please contact our customer support team.

We are committed to making every StadiumLab order right.